Where do you ship?

St. Frank can ship to street addresses in the continental US. Because most of our products are shipped via FedEx, we cannot deliver to PO Boxes or APO/FPO addresses. St. Frank does not ship to Hawaii, Alaska, or U.S. Territories, including Puerto Rico and Guam. To inquire about placing an order to these locations, please email us at service@stfrank.com.

St. Frank also ships internationally. International shipping costs outside the US are calculated at check out. If you do not see a shipping option for your country, please email us at service@stfrank.com

Can I place an international order?

St. Frank ships internationally. International shipping costs outside the US are calculated at check out. If you do not see a shipping option for your country, please email us at service@stfrank.com.

How long will it take to receive my order? 

Lead times vary by item, and you can find lead times on the page for the product you are interested in. If you have any questions, please email us at service@stfrank.com

Can I check the status of my order online?

Upon purchase, you will receive an email from St. Frank confirming that your order has been placed. You will receive another e-mail notification with tracking information when your order has been shipped. If you have ordered one of our select Sublime art pieces with white glove delivery, you will receive an email when it has shipped and one of our preferred carriers will email or call you within 2-8 business days to schedule a specific delivery time and date depending on your availability.

If you have an account with St. Frank, you can log into your account and scroll down on your account page to see your order history and status.

How will my order be received?

ART

Standard Delivery for Accent, Mini, and Sublime pieces

Each St. Frank piece is carefully packaged to ensure that it arrives in pristine condition. If you place an order for multiple pieces, they will each arrive in their own box. Standard delivery orders will be shipped via FedEx and delivered right to your front door. FedEx delivers Tuesday through Saturday and does not schedule appointments.

White-Glove Delivery for Select Sublime Pieces

White-glove delivery includes a delivery appointment, inside delivery, placement in the room of your choice, and removal of all packaging materials. Select pieces of Sublime art will be delivered with white-glove service - please check the Shipping + Returns information on the product page. Deliveries are made within a four hour window of your choice. Please contact us should you foresee any delivery challenges at your home, such as multiple flights of stairs.

NON-ART

Each product is carefully packaged to ensure that it arrives in pristine condition. If you place an order online for multiple products, we will consolidate boxes to the extent possible. Orders will be shipped via FedEx and delivered right to your front door.

How can I tell what your wallpaper will look like in my space?

Use augmented reality to "install" any of our wallpapers in your room! Don't have a photo of your space handy? Try out all our patterns on our pre-set interior photos.

The piece I want is sold out. When will it be available?

Please use the form provided on the specific product page to submit your email address for notification when the piece becomes available. The availability of each piece varies as all are handmade by different artisans across the world.

You're having a sale. What's included?

For most of our promotional sales, already discounted items and select co-branded collaboration items are not included (unless otherwise stated).

What if my product arrives damaged?

St. Frank stands 100% behind our products. Each piece is carefully finished and packed to ensure safe transport. We have selected our shipping vendors for their quality of service and care of the product. We encourage you to inspect your items on receipt of your purchase. In the event that damage occurs in transit or you discover any manufacturing defects, please contact us immediately.

What is your return/exchange policy?

We accept returns and exchanges on most items, with the exception of custom, yardage, and sale items. Items must be in new condition, and jewelry/apparel must be unworn. FINAL SALE ON MARKDOWN ITEMS. We offer a full refund on items returned within 30 days of receiving your order, and store credit after 30 days.

Due to the difficulty of packaging and shipping of Sublime size art and surfboards, St. Frank will charge a fee for returning these items. Please contact us for further information.

All custom, yardage, discounted, and sale items are not refundable or exchangeable. 

Please use the prepaid return label in your package to ship your return back to us. If you do not have a return label, please contact us.

Are any products excluded from your discounts?

For most discounts, already discounted items and select co-branded collaboration items are not included (unless otherwise stated).

Do you have a trade program?

Yes! Join our trade program to enjoy VIP customer service and extra benefits as a trusted partner. Learn more.